Terms of Service

Welcome to Chariot AI. These Terms of Service are the agreement between you and Chariot AI Limited (“Chariot AI,” “we,” “us,” or “our”) for use of the Chariot AI website services. The website includes chariot.hk and www.chariot.hk. The services include browsing, account registration, model APIs, and GPU compute (together, the “Services”).

If you purchase a specific product on the website, you may use the related internet technology and information services under these Terms and the rules confirmed at checkout, and you must pay on time and manage the services properly. As a technology platform provider, Chariot AI is responsible only for the products and services it provides. Websites, applications, software, platforms, and content you operate yourself are solely your responsibility. Each party must hold any licenses or approvals required for lawful operation.

Article 1 — General rules

When using the Services you must comply with applicable laws, industry practice, and public morals. You may not use the Services to store, publish, or distribute the following information, or to facilitate illegal activity. Otherwise we may suspend your account and seek compensation for resulting losses:

1. Any content that violates national laws, regulations, or policies;
2. Political propaganda or news information that violates applicable rules;
3. Information involving state secrets or national security;
4. Feudal superstition, obscenity, pornography, indecency, or content that incites crime;
5. Gambling or prize games, and information that violates ethnic or religious policies;
6. Information that impairs the security of internet operations;
7. Information that infringes others’ lawful rights or harms public order or morals;
8. Facilitating others’ publication of the above, including by setting URLs or redirect links.

Article 2 — Accounts and security

1. You may register with a username and password, a phone verification code, an authorized third-party account, or other methods we provide. We may generate an account ID at registration. “Account” in these Terms includes the username, password, login phone number, linked third-party accounts, and other information in the console that belongs to that account.
2. Account names must not violate laws or public order and good morals, must not breach our policies, and must not be easily confused with Chariot AI’s identity. Otherwise registration may fail, or we may close the account after notice.
3. You must provide and promptly update true, complete, and accurate information as prompted. If information is wrong, outdated, or incomplete, we may require correction; any resulting failure to register, account freeze, or losses during use are your responsibility.
4. Before enabling certain model APIs, reserved compute, or credit, we may require further identity or qualification checks. Services that fail verification cannot be used.
5. Unless otherwise agreed, each account may use the website independently. If multiple accounts appear to belong to the same user based on ID documents, phone numbers, devices, or addresses, we may treat accounts under the same legal entity uniformly.
6. You must submit true, lawful, and valid customer details, including name, contact person, email, phone, address, and necessary registration documents. Notify us in writing of changes, or update them under the applicable rules.
7. If you discover unauthorized use of your account or API Key, notify jihao@chroit.hk immediately and provide identity materials, a description of the incident, and evidence. After verification we will handle it under our rules. Losses from delayed notice, losses that occurred before we took measures, and losses after our measures that are not attributable to us, are your responsibility.
8. If the information you provide is insufficient to confirm identity or understand the request so that we cannot process it in time, related losses are your responsibility.

Article 3 — Freeze, closure, and appeals

3.1 Freeze

In the following cases, all or part of an account’s permissions may be frozen, for example by limiting login or fund transfers. We will notify you by email, in-app message, SMS, or phone:

1. For transaction and operational security: you disrupt or attempt to disrupt fair trading, use marks containing the Chariot AI name or brand that mislead others, or hold yourself out as affiliated with us;
2. You breach these Terms, website rules, security rules, trading rules, or other service descriptions you confirmed;
3. You violate laws, regulations, policies, or effective legal instruments;
4. A third party complains with evidence and you fail to provide contrary evidence as required;
5. We reasonably judge that account operations, earnings, or redemptions are abnormal;
6. A competent authority requires a freeze;
7. Other situations of the same nature or similar risk for the same user.

3.2 Closure

1. You apply to close the account and we complete the process required by law and our closure flow;
2. A freeze is severe, or a competent authority requires closure. We will notify you by email, SMS, phone, or other appropriate means;
3. The account has not logged in for 12 consecutive months (including any freeze period) and has no unexpired services; we may, but need not, close it.

Once closed, you cannot log in to the website or console, perform actions that depend on that account’s permissions, or recover personal information, transaction records, business data, or history under that account. Closure does not waive acts or liabilities arising before closure.

After closure, except where law requires otherwise (for example retaining invoice data for tax compliance), we will no longer collect, store, or use that account’s personal information for ordinary business, and will make related data unsearchable and inaccessible in relevant systems. This does not affect our duty, where required by regulators or other lawful needs, to confirm true identity before closure.

3.3 Appeals

1. You may apply under our process to lift a freeze or undo closure. For account security, you must truthfully provide identity proof and other materials we request. Appeals are not guaranteed to succeed.
2. If you refuse to provide materials or fail review, we may keep some or all account functions frozen until the situation is reasonably cured, or close the account under this Article.
3. If one or more accounts under your name are frozen or closed for illegal, non-compliant, or defaulting conduct, we may freeze or close your other accounts based on risk.

Article 4 — Service activation

1. You may purchase model API quotas and GPU instances online. Read the applicable rules before purchase. Parties with other cooperation needs may sign a separate agreement.
2. We may offer limited-time free trials, limited-time or limited-quantity discounts, top-up promotions, or complimentary services. Offers may be temporary, phased, or quantity-limited, and may apply only to eligible customers; unless stated in writing, they cannot be stacked.
3. Pay promptly after submitting an order. Some services have time, inventory, or campaign limits. If you do not pay in time, or inventory is exhausted or the limit is reached when you pay, you may not obtain the service.

Article 5 — Fees

We may adjust service content, product features, available models, billing standards, prices, and platform rules for operational, market, or regulatory reasons. Adjustments take effect when published and form part of these Terms. Except in emergencies or where law provides otherwise, we will try to give advance notice by website announcement. Continued use means acceptance.

1. Settlement includes prepaid and postpaid. Pay on time under these Terms and the service rules. Even if you temporarily do not use an activated instance or storage, fees may still accrue while resources remain occupied. Renew or shut down promptly.
2. Discounts usually apply to specific configurations, terms, or quantities. If conditions are not met, settlement is at the list price on the website at purchase.
3. Model calls are billed on successfully metered tokens. Compute may be billed by the second, by the hour, for a fixed term, or as reserved capacity. Compute credits, vouchers, and allowances may be used only under their issuance rules and cannot be exchanged for cash unless the rules say otherwise.
4. For services settled by calendar month, we provide the prior month’s bill after month end. You must review or raise objections within 5 business days of receipt. Silence after that period is treated as acceptance. If negotiation fails, our system data controls.
5. Where sales allowances, returns, or other cases require a red-letter invoice or reissuance, both parties follow tax rules. You must return issued invoices or provide valid materials needed for a red-letter invoice.
6. On overdue payment, in addition to amounts due, you must pay a late fee of 0.1% per day (1‰ daily) until paid in full. If overdue for more than 15 days, we may terminate the agreement unilaterally without further notice. Prepaid or unused cash balances may be applied to arrears and late fees. We may also delete data you stored while using the Services.

Article 6 — Support

1. We apply baseline security protections to systems and equipment as required by law. For needs beyond that baseline, you may purchase higher-tier security services or deploy your own protections.
2. For issues during use, contact support at jihao@chroit.hk.
3. We provide availability commitments within the service rules. For higher availability, you must design for high availability yourself; we may provide necessary assistance.
4. You must apply necessary security protections to your own computers and equipment. Losses from failing to do so are your responsibility.

Article 7 — Interruption, adjustment, and termination

1. After expiry or termination, we retain data for a period under the rules. Retention may be charged. Settle fees and complete migration within the retention window. After it ends, data will be deleted.
2. We may inspect, maintain, and upgrade the platform, equipment, systems, and software. Routine maintenance may cause interruption for a reasonable time; we will give at least 24 hours’ notice. For non-routine maintenance caused by force majeure or underlying carriers, we will notify you promptly.
3. Major changes such as data-center moves or equipment replacement may cause interruption for a reasonable time; we will give 3 days’ notice. If you do not cooperate or cannot be reached, consequences are yours.
4. We may adjust or terminate some or all Services for operational reasons, with at least 3 days’ notice so you can back up data and adjust your business.
5. We may revise these Terms and service rules for regulatory or policy reasons, and publish changes by website announcement, email, SMS, system message, or in-app message. Continued use after a change means acceptance.
6. If you use nodes or models outside mainland China, you must also comply with mainland China and local laws, and ensure your qualifications and use are lawful.

Article 8 — Customer rights and obligations

You must not disrupt network order or infringe others’ rights, including by:

1. Fraud, false or misleading statements, or intellectual-property infringement;
2. Publishing spam, or illegal content that endangers national security, promotes superstition, or is obscene or pornographic, including generating such content via models;
3. Unlawful or unauthorized access, misappropriation, interference, or monitoring;
4. Using viruses, trojans, or similar means to attack or unlawfully obtain data, or to bypass metering;
5. Changing system configuration without authorization, compromising system security, or interfering with others’ use of the Services;
6. Failing to promptly handle frequent attacks on your business that affect the platform or other users;
7. Using compute for cryptocurrency mining, or other conduct that harms internet order and security.

You must pay fees in full and on time under the rules. Consequences of late payment are in Article 5.

Article 9 — Our rights and obligations

1. We provide the Services and after-sales support under these Terms.
2. We operate and maintain only the Chariot AI Services themselves. You must keep your own network and equipment secure and stable, and promptly handle issues that could affect the Services, including internal network overload, faults in your or third-party equipment, interruptions from unauthorized disconnection or rewiring, and other faults caused by you.
3. If we discover, or based on authority information or right-holder complaints believe, that you may be violating law or these Terms, we may independently decide to take one or more measures: require deletion or modification of content; limit or suspend some or all Services; terminate the Services or the agreement; treat prepaid fees as liquidated damages upon termination for your default; and pursue other liability under law. Such measures are not a breach by us. Business suspension, data wipe, and similar losses are your responsibility. You must compensate Chariot AI or third parties for resulting losses.
4. We may maintain a complaint process. On a third-party complaint, we may disclose your identity details and any counter-notice and evidence you submit to the complainant, and require the parties to negotiate. If you complain about another customer, we may disclose your corresponding details to them. You must cooperate; otherwise continued use of the Services may be affected.

Article 10 — Customer data

1. Data you store or upload to the Services, or that you have the Services analyze, distribute, or run inference on, must be lawfully collected, obtained, or generated by you and must not infringe others’ lawful rights.
2. You warrant that such processing complies with law, is not illegal or infringing or in breach of contracts with third parties, and that the data will not be used for illegal purposes.
3. You may upload, analyze, delete, and change data under the service rules and bear the consequences of those operations. Model outputs are not professional advice.
4. Except as needed to provide the Services or as required by law, we will not access or use your data without consent. Where prompts are transmitted to a model provider to complete inference, transmission is limited to what is necessary to return results.
5. Back up data as needed. We provide backup-related capabilities within the rules and are liable only within that scope.
6. Claims, litigation, or government investigations arising from your data are for you to handle, at your cost and liability. We may terminate some or all Services as a result. You must fully compensate Chariot AI for resulting losses, including damages, fines, attorneys’ fees, litigation costs, and reputational harm.

Article 11 — Export control and sanctions

Each party commits to comply with applicable economic and trade sanctions and export-control laws, including rules of the UN Security Council, China, the United States, and other applicable jurisdictions (to the extent they apply to that party).

You and any person or entity you authorize to use the Services must not use the Services to provide controlled technology, software, or services to sanctioned or designated persons or entities, or otherwise cause Chariot AI to violate those laws. Without authorization from the competent authority, the Services may not be used for purposes prohibited by export-control law.

Article 12 — Limitation of liability

The Services are provided based on existing technology and conditions. We will use reasonable efforts to keep them continuous and secure, but cannot foresee and prevent every legal, technical, and operational risk. To the extent permitted by law, we are not liable when we cannot provide the Services normally because of:

1. Force majeure, including floods, hail, tsunamis, typhoons, drought, fire, and other natural disasters, as well as strikes, riots, war, and applicable policies or laws that prevent performance;
2. Public-service factors such as power or communications network failures;
3. Hacker attacks, viruses, or anomalies in your own hardware or software that are not solely our responsibility;
4. Short-term system maintenance after prior announcement or notice, including troubleshooting, upgrades, capacity expansion, and server migration.

Article 13 — Notices and delivery

1. Keep phone, email, and other customer details valid. If you miss business notices, service tips, support, dispute coordination, or penalty notices because details are false or invalid, you bear the consequences.
2. Send notices to us using the contact methods published on the website, unless otherwise agreed.
3. We may send business notices, service tips, verification messages, and marketing information by website announcement, system notification, in-app message, email, SMS, instant messaging, or letter. Hand delivery is effective on receipt; website announcements take effect when posted unless otherwise stated; electronic messages are effective when successfully sent; courier or registered mail is deemed delivered on the third calendar day after mailing. If the delivery day is a public holiday, it rolls to the next business day.

Article 14 — Governing law and dispute resolution

Formation, effectiveness, performance, interpretation, and dispute resolution of these Terms are governed by the laws of mainland China.

Disputes should first be negotiated. If negotiation fails, either party may submit the dispute to a people’s court with jurisdiction at the domicile of Chariot AI Limited. During dispute resolution, undisputed parts of these Terms continue to apply.

Article 15 — Miscellaneous

1. Unless otherwise stated, dates are calculated in China Standard Time (UTC+8), “day” means a calendar day, and the settlement currency is RMB.
2. These Terms are prepared and interpreted in English. Unless the parties agree otherwise, any translation is not a basis for interpreting these Terms or determining the parties’ intent.